FAQ
People usually ask us
Co.Co Is a community based venture. The platform combines offline and online activities and changes the way fashion is consumed. The brand’s vision is to reduce significantly overproduction conducted in the fashion industry by binding its customers as partners to support the brand sustainability practice and core values.
Fast fashion has made textile the second most polluting industry in the world. For a variety of reasons, the industry currently recycles only 15% of its yearly waste. The unavoidable conclusion is that the world needs to significantly reduce fashion production.
While all brands first produce and then sell, at CO.CO we strive to first sell and then produce. Therefore, all designs are for sale before production. The PreOrder system allows us to predict the demand and finetune production volumes. While customers wait a while for the item they purchased, they enjoy it early in the season, with a significant discount and save themselves the frustration of waiting to end of the season sale, only to discover that they can find neither their preferred size nor their preferred colors.
We strive to produce locally whenever possible. Unfortunately, much of the textile industry has moved offshore and there are items that can only be produced abroad.
Anyone can be a partner in the brand. By purchasing products in advance, one acquires partnership and, in addition, enjoys a significant lifetime discount. The partnership investment supports the venture cashflow and finances ongoing activities.
The venture aims to reduce overproduction, which is a big issue in the fashion industry. The common practice for big brands is to produce 25% more than their necessary inventory. At CO.CO. the excess inventory is only about 5% of production. These surplus items are offered at a significant discount and the resulting profits are donated each year to a nonprofit organization chosen by the community
Items are shipped within three business days after payment is complete. Preorder items are shipped once they arrive, and no longer than four weeks after payment is complete. If a single purchase includes both order and preorder items, shipping follows the preorder procedure.
We ship worldwide:
| Shipping Charge | Shipping Method | Orders Delivered |
| Free (In purchase over 190$) | Registered Mail (Via Eco Post) | 10-14 business days |
| 20$ | Registered Mail (Via Eco Post) | 10-14 business days |
| 50$ | DTD International Shipping (Via DHL) | 4 business days |
Items are shipped within three business days after payment is complete. Preorder items are shipped once they arrive, and no longer than four weeks after payment is complete. If a single purchase includes both order and preorder items, shipping follows the preorder procedure.
In Israel:
| Shipping Charge | Shipping Method | Orders Delivered |
| Free (In purchase over 95$) | Door to door | 10-14 business days |
| 6$ | Door to door | Up to 5 business days |
You may also choose to pick up your order from our Tel-Aviv store. If you do so, We’ll message you when it’s ready for pickup.
If you receive a damaged or defective item, we apologize! Please contact us and we will help you exchange or return the item.
We put our best efforts to achieve high standard quality and we hope you liked the items purchased. Still, if you regret, or wish to change size or color, you can return the items within forty days after payment. All you have to do is contact us, and send us the item via registered mail or DTD delivery.
We will refund your account as soon as the item arrives to our office. Refund will be made in the form of the original payment, not including shipping costs.
If you wish to change size or color, you must place a new order.
*Items arrive damaged will not be refunded. Please make sure that they are packed properly such that they cannot be damaged on the way.
**’Last Chance To Give’ products are not refundable.
***Items purchased as Preorder will be refundable as store credit only.
If you have further questions, please mail us to service@
We accept payment through Paypal or credit card.
The income on items purchased on the category “Last Chance To Give” is dedicated for donation. The amount gathered during the year is donated to a non-profit organization, chosen by our partners.
These items cannot be returned or replaced or be subject to refund or store credit.
By purchasing items and submitting orders in this category, you agree to these term.